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Versa SE - Android - Cannot add cards to wallet

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‎03-06-2019 08:17

‎03-06-2019 08:17

I am unable to add credit cards to my wallet in the android app. 

 

I get the information entered and, if the card is not supported, I get that message (which suggests it's connecting ok).  BUT, if I enter a supported card (Chase for example) - I get the terms to accept and, as soon as I do, the app crashes and has to be restarted.  I've submitted logs and such, but surely there must be something I can do. I have 3 different cards from different banks that have caused this, so it's not a specific card or carrier, I don't think.

 

Android 8.0.0

Samsung Note 8

Versa SE (approximately 3 weeks old)

 

I've tried uninstalling the fitbit app entirely and re-installing it, that didn't have any impact.  

 

I know it's connecting with the carrier because the terms are specific to the issuing bank when they show.  

 

What can I do?

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‎03-06-2019 15:56

‎03-06-2019 15:56

Hi, maybe the problem is that your Card is supported but your bank not yet. Happened to me also. 

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‎03-06-2019 20:41

In response to SunsetRunner

‎03-06-2019 20:41

Pretty sure that's not the case because I do get the Chase terms and conditions - it's when I accept those and it tries to move forward that it breaks and the App faults. 

 

And, if I use a card (or presumably provider) that is not supported, I correctly get a message that they're not supported and the app doesn't fault.  

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