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Versa (SE) screen became unresponsive

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‎05-09-2020 14:37 - last edited on ‎08-06-2020 06:19 by Fitbit Moderator

‎05-09-2020 14:37 - last edited on ‎08-06-2020 06:19 by Fitbit Moderator

Hi, about two weeks ago, My device (versa Fitbit special edition) touchscreen keeps on turning on and off randomly and also the screen doesnt respond most of the time.

I've bought it about a year ago or less.

 

 

Moderator edit: update subject for clarity

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3 REPLIES 3

‎08-06-2020 06:18

‎08-06-2020 06:18

Hi @Dantebuonsanti, it's great to see you in our Fitbit Community! Regarding the screen issues that your Fitbit Versa (SE) has experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-06-2020 08:01

In response to JuanJoFitbit

‎08-06-2020 08:01

Same for me. Charges fine, comes on upon raising arm, green light fine, but screen swipes don't work, tap to wake not working also

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‎08-06-2020 08:06

In response to dsw1000

‎08-06-2020 08:06

This is happening to me as well. Im not sure how to navigate through all of this

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