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Versa Screen Fading

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‎09-10-2018 20:02 - last edited on ‎09-11-2018 04:20 by Fitbit Moderator

‎09-10-2018 20:02 - last edited on ‎09-11-2018 04:20 by Fitbit Moderator

 Bought my fitbit versa 15jun2018 today 10sep2018 my screen went out. I wear my versa 6 days a week I carry mail so I use it while working. I'm feeling like I should call the police because I've been robbed.  Anyone else feeling like me

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎09-11-2018 04:23

‎09-11-2018 04:23

@Bingum A warm welcome to our Community! Sorry to hear that your Versa screen isn't working. Try cleaning the contacts then plug it for a couple of hours directly to your computer's usb port or use an UL Listed usb wall adapter. After this restart the Versa and see how it responds.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎09-12-2018 10:41

In response to AlvaroFitbit

‎09-12-2018 10:41

Thank you will let you know
Best Answer

‎09-13-2018 05:51

In response to Bingum

‎09-13-2018 05:51

@Bingum thank you for taking the time to follow my suggestions. Let me know if the situation improved or if you still need further assistance. I will be more than happy to help.

 

I look forward to your update!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎09-14-2018 10:56

In response to AlvaroFitbit

‎09-14-2018 10:56

Tried your suggestion it worked until I start walking my route and
sweating that's when it went out. Today I'm off will see if it works when
I'm not sweating
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0 Votes

‎09-14-2018 11:15

In response to Bingum

‎09-14-2018 11:15

If your Fitbit only appears to be dim when you are outside, then go to the Settings, Brightness function and verify that it is on "Auto" so that the display gets brighter when in sunlight.  Just touch the screen by the word "Brightness" to cycle through the settings.  Mine got set to "Dim" accidentally once and it took a couple days of squinting and cursing before I stumbled across this and reset the Versa.

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