Versa Screen Not Bright

[stubbs247]

I got my Fitbit Versa in September 2018. I was trying to enjoy my walks and runs now that the spring weather is here. I'm noticing that when I'm outdoors I cannot read/see the screen. I have the settings on MAX and I even changed it to AUTO...I have also restarted the device but nothing works.

Only when I'm indoors am I able to see the screen clearly with no problems. This makes the watch 75% useless in my case and is very frustrating.

Any suggestions?

[NellyG]

Hi @stubbs247  Try doing a Factory Reset (settings app on the watch and scroll down to About). If that doesnt fix it please come back here.

[stubbs247]

This made the problem WORSE. All I have now is the Icon showing with various languages. I tried to holding the 3 buttons for 10-15 sec and then release the bottom right. After waiting 10 seconds of holding the other two buttons there is NO change.

I also tried to re-sync by eliminated the bluetooth connection as well as syncing the watch as a new device. All the app tells me is that its not working. Yes, the Versa is charged and in the charging dock, I've restarted it and toggled on/off for Bluetooth. Nothing works....and I'm tempted to just return the watch and leave FitBit totally behind.

Suggestions?

[stubbs247]

Solution to Reset frustration:

I tried the 3 button option (which still didn't do anything), followed by a 2 button restart option, placed the phone back on the charger and I'm able to sync.

Once this is done I'll see if my original problem (Dim Screen) is resolved.

[NellyG]

OK - let me know if it is working properly or not when you know.

[stubbs247]

NOPE...the screen showed the same dimness .... now there's nothing showing.

Had to call customer service.

[NellyG]

Good. I hope they can help you