06-08-2019 14:07
06-08-2019 14:07
I got my Fitbit Versa in September 2018. I was trying to enjoy my walks and runs now that the spring weather is here. I'm noticing that when I'm outdoors I cannot read/see the screen. I have the settings on MAX and I even changed it to AUTO...I have also restarted the device but nothing works.
Only when I'm indoors am I able to see the screen clearly with no problems. This makes the watch 75% useless in my case and is very frustrating.
Any suggestions?
06-08-2019 20:32
06-08-2019 20:32
Hi @stubbs247 Try doing a Factory Reset (settings app on the watch and scroll down to About). If that doesnt fix it please come back here.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-11-2019 13:14
06-11-2019 13:14
This made the problem WORSE. All I have now is the Icon showing with various languages. I tried to holding the 3 buttons for 10-15 sec and then release the bottom right. After waiting 10 seconds of holding the other two buttons there is NO change.
I also tried to re-sync by eliminated the bluetooth connection as well as syncing the watch as a new device. All the app tells me is that its not working. Yes, the Versa is charged and in the charging dock, I've restarted it and toggled on/off for Bluetooth. Nothing works....and I'm tempted to just return the watch and leave FitBit totally behind.
Suggestions?
06-11-2019 13:24
06-11-2019 13:24
Solution to Reset frustration:
I tried the 3 button option (which still didn't do anything), followed by a 2 button restart option, placed the phone back on the charger and I'm able to sync.
Once this is done I'll see if my original problem (Dim Screen) is resolved.
06-11-2019 22:09
06-11-2019 22:09
OK - let me know if it is working properly or not when you know.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-24-2019 05:48
06-24-2019 05:48
NOPE...the screen showed the same dimness .... now there's nothing showing.
Had to call customer service.
06-24-2019 06:05
06-24-2019 06:05
Good. I hope they can help you
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.