Versa Screen and Buttons

[AriLamb]

I have the Versa one and I've been having a problem where the screen will not light up. I'm also not able to use any of the buttons to activate the screen and when I can get the screen to turn on it will not use the side buttons properly. They open apps that they are not connected to. I've had to turn off the alarm function as I'm not able to turn the alarm off with the screen not working. There have also been numerous times I've plugged it in and had no charging screen.

I've tried to restart the device and am not sure where to go next.

[Marrrmaduke · Accepted solution]

@AriLamb This doesn't bode well I am afraid. At this point you can attempt performing a factory reset (restoring the tracker to factory defaults). If you cannot sue the screen, you can try reset using the buttons:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. Unfortunately, I am worried it might be a hardware issue.