Versa Screen is non-responsive

[PHollaway]

I charged my Versa overnight and when I took it off the charger the screen is black and non-responsive.

The app on my phone syncs to the Versa and shows it as charged. I have tried holding down the left & bottom buttons multiple times and the Versa vibrates and the screen lightens but it is still blank.

I have searched online and in the forums, but cannot find a solution.

[kgking74]

same. just got off the phone w/customer support - who offered a 25% discount on a new device. 

this is my 3rd fitbit - each lasting between 2-3 years -- that's it. and they always go directly to a blank/black screen with no warning. customer service always says there's nothing else to do... "but here's a 25% discount on a new $200 watch. 

i don't change my phone as often as Ive had to change my watches - and have had a timex for 20+ years that only costs me $5 battery about every 5 years....maybe i should just stick with that one.....so frustrating. sorry - hope you can resolve your issues. My Versa is 3 years old almost to the date. 

[PHollaway]

Thank you for the heads up. I too have an old Timex that I can always fall back on. I guess I have gotten spoiled...

[kgking74]

Except i can’t remember how to change the date LOL

[PHollaway]

😁On mine, I have to pull the post out halfway. Good luck!

[Daysi20]

Wow mine just turned 3 yrs and the exact same thing I charged it, wore it and a couple hours later black/blue screen. I was so confused how this happened came here to see how I could reset it and it seems a lot of ppl just had this happen to them! And to think I kept telling my husband my watch was better than his iwatch! So disappointing bc it sounds like they are set up to break around this time.

[Lsuchica86]

Mines not even a year old and doing this

[kgking74]

you should see if yours is within warranty - it could be they can help you
with only 1 year old...

[Toni.E]

I just bought it and it arrived yesterday! I can't get it to respond or
turn on or pair with my phone and I have a Galaxy S10 .

[kgking74]

i think that's the case...tough b/c they're expensive....

[MH1974]

Mine went to an all black screen yesterday, that I just got for Christmas.  I push the button on the side, it vibrates, and then pulls up my auto-pay to hold near a reader.  That is all it will do.  Guess I will have to look into a new one, even though I had my previous one 4+ years.  

[kgking74]

exactly what mine did - went straight to the payment app flickered -
after i pushed back button it still scrolled right back to the app - then
flickered again and died. BUT yours may be covered under their 1 year
warranty - mine was not b/c it was 3 yrs.old

[Toni.E]

Thankfully I finally got it to work. It was fully charged bit completely
unresponsive for over 24 hrs. I was almost ready to pack it up and send it
back.
Thanks for the feedback!

[allenbccs]

My Fitbit quit working and will not charge.  I bought it April 4 2020 so is still covered by 1 yr. warranty.  I followed help line instructions without success.   I purchased  my Versa 2 on Amazon.  What do I need to do next under warranty?. 

[Gonefishingnow5]

My was working at 5:36am. Then about 2 hours later I noticed the screen was blank/black. I put it in the charger, nothing. I tried a different charger, nothing. I was frustrated reading everyone's posts so I grabbed it by the wrist bands and hit the Fitbit against my other hand and it started working. Don't know how long it will last but it's working for now.

[AKA42UD]

I had the same issues and followed your lead and it came back to life!