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Versa Screen not Working

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‎06-20-2019 14:00 - last edited on ‎06-21-2019 08:09 by Fitbit Moderator

‎06-20-2019 14:00 - last edited on ‎06-21-2019 08:09 by Fitbit Moderator

I bought my versa last year in April and 2 days ago, my screen just started clicking things on it's own and then my screen just went black and now it's dead, but my watch still works. It's still syncs, it still vibrates every time I get a notification. Called Fitbit and was asked to reset it and was then told there was nothing I could do but just buy a new watch. The watch screen only lasted pretty much a year. Has anybody else had this problem? If I have to keep spending 200 bucks every year because my watch stops working, this will be my last Fitbit purchase.

 

 

Moderator edit: Clarified subject & Labels

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‎06-21-2019 08:07

‎06-21-2019 08:07

Hello @jenjen618.

 

Thanks for bringing all of those details and on what is going on with your Versa.

 

I will be moving this thread to the Versa board as I think it is better suited for the thread.

 

I was able to see that you have gotten in touch with our support team and that they have been helping you. I am sure that they will find the best way to get you back on track.

 

Please let me know if there are any other questions I can help you with.

Lanuza | Community Moderator

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