Versa Special Edition Fitbit Pay Issue

[Redwing59]

Anyone else having an issue with Fitbit Pay?

I get the green checkmark but it does not process at the register, it shows being declined but the credit card company has no record of it. The strange thing is that minutes later at another store Fitbit Pay works okay.

One store has had a consistence issue of not processing the transaction, the register shows a screen that says it was declined, but when the card is swiped it works okay.Seems like a Fitbit or processor bug.

Fitbit has had me remove the card and then put it back in the wallet, hasn't fixed the issue.

Fitbit wants the Versa Special Edition returned saying it will be processed in 5 to 10 business days once received, but won't answer the question what happens if the replacement has the same issue. In my mind it makes more sense to send a replacement, let me visit the problem store to see if it works and return either the replacement or original watch. That way Fitbit (& myself) will know if the issue is with Fitbit Pay or the watch.

Love the Versa Special Edition, even more if Fitbit Pay worked better. Being a shareholder the run around and lack of concern about a potential bug is a concern.

[Marrrmaduke]

@Redwing59 Sighs, I am surprised why you even were offered a replacement. Don't get me wrong. It's not your Versa's issues. It's the store's terminal. Your Versa works just fine with other stores. Also, your card works and bank has no problems on their end. It happens a lot with my Amex. Some stores terminals simply won't take my Amex tap. Others will. Again, this is not Versa's fault.

[Redwing59]

@Marrrmaduke,

Went to charge the “pebble “ that was sent and got this message.

no instructions either. 

[Marrrmaduke]

@Redwing59 It's stuck mid-factory reset. Well, we will have to un-hang (?) it and reset again. Open Fitbit app and start setup by adding new device. It will sound silly, but remove it from charger (hopefully it has enough juice) and press several times left button only. If this doesn't help press and hold the left button. If this does not wake it press and hold the left and bottom right buttons until Fitbit logo flashes. Hopefully. Report back.

[Redwing59]

@Marrrmaduke,

More than one customer service rep suggested it was a problem.

Had another person try to add and update it. It returned a “failed” message so it was put in an envelope to return. Went back to take a pic and it started working. 

Fitbit wanted me to send it back.

An older iPad could not find the Versa, nor could my iPhone 6. The iPhone 6 could find the Versa and sync after Fitbit app put on laptop.  Doesn’t make sense, but it appears to be working.  Next test is Fitbit Pay.  

[Redwing59]

Fitbit Pay did not work at the problem retailer, even though the Versa displayed a green checkmark. Therefore, it looks to either be a handshake issue, Fitbit Pay or store register software issue.

Surprised that Fitbit wasn't aware of the potential problems.

[Marrrmaduke]

@Redwing59 usually the solution is to make it sync. That clears the problem. Well, I'm glad it woke up and is working. Good luck!

[Marrrmaduke]

@Redwing59 can you remind me which card didn't work? Also does Fitbit Pay work with other terminals? I know about issues with Amex. I have them myself with my Google Pay. It's basically from terminal to terminal.

[Redwing59]

@Marrrmaduke

Fitbit Pay appears to be hit and miss. The card is a MasterCard.