Versa Sync issue with WIFI

[Vidyassgar]

Hi ,

My FITBIT versa is not synchronizing since September month on WiFi.

I have sent several emails but support team is not accepting the issue.

Currently I am using WiFi only since 4 days and my Fitbit not synchronizing at all.

One strange thing is that if I used mobile Internet it works but this product I purchased 10 months ago and would not accept such issue in costly product.

Can someone faced similar kind of issue?

Does they replace my product?

Regards,

Vidyassgar

[N8teGee]

Hi @Vidyassgar, welcome to the community.

The Versa 2 doesn't use WiFi to sync. WiFi is only used for firmware updates, faster app updates and for the transfer of music to you device. Syncing is performed exclusively using Bluetooth.

If what you mean is that your Versa syncs (via Bluetooth) when your phone is using mobile data opposed to it (you phone) being connected to your WiFi network. Then I would first suggest restarting your router/modem as the issue sounds like it's originating from there. Are you able to surf the Internet and visit other site etc whilst connected to this network using your phone? 

[Vidyassgar]

Hi,
Thanks for your feedback.
I am on Business trip and using Hotel wifi which looks very good
connectivity and I can not restart hotel modem.

Also if I do not have mobile data then how Versa should synchronized?

I can't believe that Versa is not compatible to Wi-Fi for synchronizing via
Bluetooth.

Regards,
Vidyassgar

[N8teGee]

I think you have misunderstood what I am saying. What I meant is that the Versa can't sync directly to a WiFi network and that it will always need a Bluetooth connection to the phone. Whether the phone is using mobile data or WiFi should not effect the device syncing. I would still say its an issue with your hotels WiFi, perhaps they are blocking or restricting certain sites/IP's? Really you need to test this on your home WiFi that you have more control over. 

[Vidyassgar]

Hi,

It is not an Hotel Internet Issue as same issue I was facing on my Home
Wifi and I have registered complaint several times with support team but
still they are not able to resolve the issue.

But at that time sometimes I was using Mobile data and Fit bit was updated
that time.Support team sent same results saying that there is no issue at
all.
Now I am on Business trip and completely rely on WiFi and do not have
mobile data working.
Now my fit bit app is not synchronized since 4 days.

Hope you understand my issue?

Regards,
Vidyasagar

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Regards,
Vidyasagar Diwate