Versa Syncing Issues

[Norriski]

First yes I've read all over this board that this is an issue, I've tried and tried everything I've read... and something may work for maybe 24 hours then it's back to not syncing and I start to process all over again.  I've only had the watch for about a week and it has stop syncing at some point each day.  There is a obvious FLAW on fitbit's part it's NOT my phone or all these other people's phones... It's either a hardware or software issues.  I'm at the point where I may return the watch and look for something else while I still can unless fitbit can actually RESOLVE the issue.  Posts  dating back to the launch with the same problem over and over is STUPID!  I guess I should have looked here before I bought! I have a charge 2 and never once had an issue.  So what is the definitive answer  - how do we FIX the problem?  Our should I just plan on returning it while I still can?

[Marrrmaduke]

@Norriski phone model and OS?

[Norriski]

Samsung s9+ Andriod 8.0.0.

As I said never had an issue we with my charge 2.  Once again tonight uninstalled everything re connected went through the entire ser up again it lasted maybe 3 hours.  I'm beyond frustrated!

[Marrrmaduke]

@Norriski  Off the bat, the first thing to check is if the fitbit mobile app is getting optimized by Android settings. Turn off the optimization for Fitbit mobile app in the Android Battery settings. Make sure:

1. All-day sync and Always Connected are enabled
2. Sync Service notification for Fitbit mobile app has the priority set to at least HIGH (this can be done in the Android settings>Notifications>Fitbit)
3. Any app you would like to receive notifications for on your Versa has the push notifications priority set to at least HIGH (this can be done in the Android settings>Notifications). Please see my post here for more info. 

If the issue still persists, try locking fitbit mobile app in the background. Take a look here.

[Marrrmaduke]

@Norriski Did you manage to resolve the issue?