Versa Syncing issues

[Dmck1888]

Hi all.  I noticed on Monday morning that the time on my versa was running behind by about 40 mins.  I tried to sync in order to correct it but kept getting an error.  I factory reset the watch, made sure the software on my pixel 4a was up-to-date and it seemed to be ok.  Later that day I noticed the time starting to lag again and I was getting the sync error again. Ive also noticed that the setup was quite slow, it took a while for apps to install and even connecting to the WiFi in the house could be an issue.  I have followed all the steps provided by Fitbit support but it's still happening.  It almost looks like the Bluetooth connection seems to drop off after a while.and it can't reconnect. Anyone had the same issues? Do I accept the watch may have given up the ghost? I have had it for over 2 years.  Any help.would be appreciated. Thanks.  

[EdsonFitbit]

Welcome to the Fitbit Community, @Dmck1888.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

If you haven't done so, please set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

In addition, you can follow our troubleshooting steps to resolve set up issues or syncing issues.

In this article you can find instructions to resolve issues with Wi-Fi connection.

Hope this helps.

[Domi93]

Mine isn’t working. I have tried everything and finally gave up. I have nothing else to try. I have no idea what’s wrong

[TarynN24]

Yup! Mine was 2 minutes slow and won’t sync with my app. I followed the steps and now it’s 5 minutes slow and nothing seems to help. I’ve had mine maybe 2-3 years? It’s super annoying.

[Dmck1888]

Thanks for replying but i have tried everything that has been sent to me  y fitbit support.  I also tried to set it up on on my work phone (iphone6) but it couldn't even pick the watch up.  I think the bluetooth has packed in.  I did tell fitbit support on twitter about the reviews on the google play store where people have mentioned issues along the same lines since the recent app update.  

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I haven't a clue - as my work iphone won't pick up the watch im guessing its the bluetooth.  I've spent some time looking for a new watch and bought a different make.  Thought about a fitbit sense but £279 is a lot to pay out at once.  I was able to pay the new one i picked with a deposit and the balance over 12 months - interest free.  My mum has had a few fitbits over the years and they don't seem to last so i decided to move on.

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @Domi93 @TarynN24.

Thank you for the time you spent following our troubleshooting steps.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Thanks for your response, @Dmck1888.

I'm sorry to hear about your decision.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.

[Luckystar67]

Having problems syncing

[EdsonFitbit]

Welcome to the Fitbit Community, @Luckystar67.

If you haven't done so, please follow the troubleshooting steps shared in my response above.

Whether you continue having the same problem, please tell me if you have the latest version of the Fitbit app (3.49 iOS and Android) and what OS is your phone on.

Please let us know if you have any questions.