Versa Turns Off Randomly

[Salisblr2486]

Recently, my Fitbit Versa has started turning off randomly, even when the battery is fully charged. The only way to get it turn back on is to put it in the charger. At first it showed that the battery was fully charged still, until the last few days it now shows a 0% battery message when it turns back on. I have done a reset several times and also a factory reset. It has come back from the factory reset once, but only lasted for about 5 minutes before it shut off again. Anyone else having this problem? It started about a week ago and is super frustrating because I’ve only had this watch for 6 months!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lovetorun09. 

I appreciate your participation in the Forums and sharing your experience with your watch and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment, I understand how frustrating this is for you. Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome.

If you have any questions, feel free to let me know.

[Leesa2018]

Mine does this too. I just recently found out a restart will pull it back. But it happens frequently with my versa 1

[LiliyaFitbit]

Hi @Leesa2018, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa. I appreciate your efforts to resolve this and confirming that a restart helps you with this issue. I would like to confirm if switching to a Fitbit clock face will be helpful: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around.

[SarahElizabeth7]

Oh no! I am so sad to read this post. I just got my Versa 2 for Christmas just less than two months ago and I am having the same problems! I had my Blaze for YEARS and never had a single problem but then it stopped detecting my heart beat so I decided to upgrade to the Versa 2. I decided to go read some discussion boards to see if it was an easy fix but it doesn't sound like it. Mine is fully charged and turns on and off about 10 times a day! This morning I could NOT get it to turn back on. I had to attach it to the charger and let it charge a bit and then it turned on, but it was 80% charged! So no reason it should be dead. And as of today it's turned off at least 4 times. So annoying! And I am using a Fitbit clock face, but I'm afraid to do a factory reset since so many people said it killing their Versa completely. 

[Leesa2018]

I normally leave the clock face on a Fitbit created face. This should not affect this correct?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SarahElizabeth7. Thank you for your reply, @Leesa2018. 

@SarahElizabeth7 thank you for joining the thread and sharing that you're experiencing the same issue. I totally understand how you are feeling and appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Leesa2018 thank you for letting me know that you're using a Fitbit clock face. This should not affect this. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Hunterssss]

Did you get an answer, my fitbit is a little bit over a year and it has been riddling me with puzzles all the time. But now it wont turn on at all afterrandom restarts. The app doesn’t let me contact customer support too... hope we get a real solution, right now I am super disappointed

[NS5683]

Hi,After i tried a few things suggested to me it still wasn't working right and fitbit sent me a new one.  So far this one has been great.  I haven't downloaded any new clock faces to this one as I did to the other so I’ m not sure if that’s the difference.         ( They were fitbit clock faces)Hope you get it worked out for you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hunterssss. It's nice to see you around, @NS5683. 

@Hunterssss thank you for joining the thread and providing the details of the issue with your watch. I am sorry that you are going through this situation, I totally understand how you are feeling. Since you wanted to contact our Support team, I've sent your information to them so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@NS5683 thank you for sharing your experience. I appreciate your time and efforts to help other users. 

I'll be around if you need further assistance.

[w-]

My fit bit suddenly went off last night. Battery is fully charged. I have had it only 3 months. Tried holding button down to reset but nothing happens

[Mommy8]

My FitBit vibrated and the screen went blank this morning. I put it on the charger even though it should not have yet been due. It is not waking up. I have tried to reset it but the screen remains black. I had my original replaced last August due to defect and this was my replacement. It has not been a year 😞

New Information: It will sync when on the charger. If not on the charger, it will not sync. There is still no visible screen.

[LiliyaFitbit]

Welcome to the Fitbit Community, @w- @Mommy8 . I am sorry for the delayed response.

@w- I am sorry to hear your watch suddenly went off. Thanks for trying to resolve this and I am here to help. If you continue experiencing difficulties, I recommend following our complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

@Mommy8 thank you for joining the thread and sharing the details of the issue with your device. I appreciate your efforts and the additional details. I totally understand how you are feeling and I am here to assist you. I recommend confirming the steps to restart the watch: How do I restart my Fitbit device? Do you see the Fitbit logo on screen? You may also try changing the clock face to Fitbit designed: How do I change the clock face on my Fitbit device?

Please keep me posted, I'll be around. 

[Mommy8]

I have done all this and then called FitBit Customer Care. We troubleshooted again. I was advised that my device no longer falls under FitBit’s 1 year warranty and was advised to call Square Trade as I had purchased the extended.

I tried to call, they are not available (even though the website says 24/7, then in another area due to Corona they available active call time are adjusted to 0500 to 2100 Pacific time. It’s 1217 Pacific Time currently 😑). I have tried to set a claim ticket via website link and waiting on email to respond to... this is arduous.

The Versa has no visible screen but will still track pulse and steps (can be seen through the iPhone app).

Blessings,

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Mommy8, thank you for your reply. 

I appreciate your efforts and the additional details. Thank you for contacting our Support team after following the troubleshooting instructions. Thank you for posting the update here, I hope SquareTrade will be able to help you resolve the issue soon. 

Let me know if you have any additional questions.

[SunsetRunner]

mine has just started doing this too. It will randomly shutdown and I have to hold down all the buttons to restart. Sometime when it does start back up it says 0% battery, even if its fully charged. It's done this twice today already. Just out of the one year warranty, which seems convenient 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device.

I am sorry that you are going through this situation, I understand how you are feeling and I am here to help. I understand that you've tried to restart the watch. I recommend changing the clock face to Fitbit designed: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

[SunsetRunner]

Hi
Thanks for getting back to me, I am using a Firbit clock face already, Layers is the one I use.
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Sent from myMail for Android

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[TheLD2]

I'm having this same issue with my Versa2 and have tried all the fixes listed above: turning it off, restarting, plugging it in, using only fitbit watch face etc... It's now keeping a charge for less and less time and is not even reliable as a simple watch anymore.  This was a gift for Christmas so I've only had it a few months. I really enjoy it when it works, but I'm getting annoyed. 

[SunsetRunner]

Mine has completely given up now. I go to reset it and it stays with the fitbit logo on, which drains the battery. And so on and so on. Had an email 2 days ago saying customer support would contact me, have heard nothing so far
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Sent from myMail for Android