Versa - Water Logging Error

[MamaBee87]

When I log my water intake on my Versa it seems to log correctly however sometimes it will sync with my phone and jump to insane numbers like 52,000ml total. When I go into the details on my phone app it says the logs are 14,700 or so. I know I have logged 500ml correctly throughout the day however these do not show up in the summary either.

[Marrrmaduke]

@MamaBee87 You can try re-installing Fitbit mobile app and rebooting Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes, but water logging has been buggy. Let's hope it will get addressed with an update soon.

[lyssfitz]

I am also experiencing this same problem. It's not syncing properly.

[Marrrmaduke]

@lyssfitz you mean you are getting weird numbers or it does not sync your water at all?

[McKaos]

I had the same thing happen a few times.

I wanted to add my first water for today on my versa and it's already at 7393 ml.

[MamaBee87]

At least I’m not the only one. I tried not logging water for 3 days and so
far none of the days have added anything so I’m guessing it’s an error in
the input rather than the Versa just making input itself

[AngusR · Accepted solution]

I suspect you are seeing the same problem as I am. For some reason, on occasion something in the water logging process is seeing an entry for (say) 200 ml and instead processing it as 200 US fluid ounces. I've seen rogue massive entries regularly myself, and finally confirmed that was the issue this morning. (See https://community.fitbit.com/t5/Versa/New-Water-Log-not-Syncing-amp-Other-Qs/m-p/3180064/highlight/t...)

The only workaround I've found so far is to delete and replace or edit the rogue entries.If you can't remember what you entered, if you multiply the huge incorrect number by 0.033814 you should get roughly what the original entry was. (So 14,700*0.033814 comes out as 497 or so - it was originally a 500ml entry). 

Definitely a bug somewhere. 

[hachaduryan]

I also have a problem with logging water, but a different twist on that.

Since I'm using in fl oz I have no conversion inaccuracies. Instead, when I log water via Versa the phone app does not sync it. It syncs everyevery else (hr, calories, steps, etc) but the water the was added via the watch. The watch however sees the water added via the app. 

The funkiest part - it sometimes works fine, someone's works with massive delays, and sometimes - not at all. 

[Marrrmaduke]

@hachaduryan have you tried syncing the tracker and then talking on the water tile in the Fitbit mobile app to get into details? It refreshes this way for me ...

[hachaduryan]

Thanks for bringing this up. Yes, they used to work. Not today though...

Arno

[Marrrmaduke]

@hachaduryan it seems to be a bug. Sometimes one has to wait till several syncs complete to get the info to the app and back to Versa. The common tricks are: put on the charger (Versa needs to be well-fed) and wait several hours and let it sync, or uninstall and reinstall Fitbit app. 

[hachaduryan]

Yeah... Real user friendly.

I just wish the development was a bit... better.


Arno

[Jorena1986]

I have the same problem and came here to find a solution!

[Marrrmaduke]

@Jorena1986 Uninstall Fitbit app, reboot your phone, reboot your Versa (press and hold the left and bottom right buttons until Fitbit logo flashes). Install Fitbit app. Sync your Tracker several times. Wait for Today app to update on your Versa. Sync again and try water logging.

[JJMcFarlane]

My first post here and apologies if I missed my answer...  My Versa is new to me - less than 2 weeks and am loving it...  

I noticed yesterday that 9966.31 oz of water was logged...  I think I'd no longer be here...

Is there any way to delete data on a day where it gets inputted wrong...?  Otherwise it skews everything - showing I have a daily average of 1424 oz...

<ho hum>

[Marrrmaduke]

@JJMcFarlane you can do it in the Fitbit mobile app. Open it, tap on water tile, scroll down to the day that interests you, tap and edit the logs. You can delete, change or add new ones.

[Jorena1986]

That is where it gets frustrating. I add it to my watch, my app, or my desktop and the water doesn't sync between the 3 devices.



Sent from my Verizon, Samsung Galaxy smartphone

[Marrrmaduke]

@Jorena1986 it might be delayed. In case of Fitbit app, you might have to tap on the water tile to go level down, and it refreshes.

[Jorena1986]

Unfortunately that is not the case. If the water is entered on my tracker, it never shows up on my app or desktop no matter how long I wait or how many times I restart each device. I have even deleted the app from my phone and computer with no luck.



Sent from my Verizon, Samsung Galaxy smartphone

[JJMcFarlane]

Got it - thanks...!