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Versa WiFi and syncing issues

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‎09-18-2018 10:13 - last edited on ‎09-19-2018 06:08 by Moderator Alum

‎09-18-2018 10:13 - last edited on ‎09-19-2018 06:08 by Moderator Alum

Just got Versa, set up with Samsung Galaxy A5 2017, everything OK until I tried to download new clock face, would not download as the Versa had dropped WiFi signal (signed into home WiFi on set up without problem). Also will not sync with phone.

 

Please help!

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-19-2018 06:09

‎09-19-2018 06:09

Welcome to the Forums @Morksmate.

 

I will be glad to help you with the issues you are experiencing with your Versa. Please take a look at the following help articles and follow the instructions provide:

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-19-2018 11:54

In response to AlejandraFitbit

‎09-19-2018 11:54

Thank you for replying to me Alejandra Fitbit.

 

I can confirm I have tried the suggested remedies and when I disconnect the Bluetooth connection and reconnect it seems to work and I have a connection, but almost immediately it drops off again. 

I cannot change the watchface as it says 'Unable to connect to Versa' I have to constantly turn Bluetooth on and off but it will not stay connected.

 

I really don't think this is acceptable from an almost £200 device and would appreciate your comments and assistance

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‎09-20-2018 07:28

In response to Morksmate

‎09-20-2018 07:28

Thanks for the update @Morksmate.

 

Have you checked if your phone is a compatible mobile device? If you haven't, I suggest checking our list of compatible mobile devices by clicking here. Also check if your Fitbit app is updated.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-20-2018 09:11

In response to AlejandraFitbit

‎09-20-2018 09:11

Thanks again Alejandra Fitfit for your help in trying to solve my problems.

 

I have looked where you suggested and my phone is not mentioned. It is a Samsung Galaxy A5 2017 and I just bought it 5 weeks ago so I thought it would be ok as it is a recent phone.

 

Also, since the problems of the connection continuously disconnecting last night, I managed to get connected this morning and synced and I have checked at least 5 times during today and each time it connected and synced! 

 

Is it just a glitch that I will have to put up with and will my phone ever be fully compatible, therefore hopefully the problem will solve itself?

 

I do like the watch in every other way, but I am wondering if this is a faulty Versa I have, in which case I will have to return it to Amazon - I would appreciate your thoughts?

 

Thanks again,Heather

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