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Versa Won't Sync

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‎09-21-2018 12:34 - last edited on ‎09-23-2018 06:59 by Moderator Alum

‎09-21-2018 12:34 - last edited on ‎09-23-2018 06:59 by Moderator Alum

Hello,

 

My Versa battery died two days ago. Now that it is charged again it is refusing to sync. I have tried some of the suggestions on here, disconnecting and reconnecting the Bluetooth, removing and re-installing the device in the app, it is now frozen in the re-installation, saying it has found the tracker and it is trying to connect. Any advice would be appreciated.

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2 REPLIES 2

‎09-21-2018 20:35

‎09-21-2018 20:35

Have you restarted your Versa several times? If not, do that and then try setting up again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-23-2018 07:00

‎09-23-2018 07:00

Great to see new faces @JCGooch and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this and would like to know if you keep having syncing issues? If you do, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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