help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2018 12:09 - last edited on ‎09-23-2018 06:57 by Moderator Alum

‎09-21-2018 12:09 - last edited on ‎09-23-2018 06:57 by Moderator Alum

Hi,

 

My Fitbit randomly turned off today, was in my pocket at work and had 50% battery left. It’s only 1 week old. Charging or restarting is not working and my app can’t find my Fitbit to sync to... any other suggestions?

Thanks

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-21-2018 20:36

‎09-21-2018 20:36

Try a factory reset (settings app on the watch and scroll down to About). If that doesnt fix it you will need to return it to the store you bought it from or contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-23-2018 06:58 - last edited on ‎05-28-2025 08:00 by Fitbit Moderator

‎09-23-2018 06:58 - last edited on ‎05-28-2025 08:00 by Fitbit Moderator

Welcome to the Forums @EmilyTracy and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Were you able to turn on your watch?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes