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Versa won't turn on

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‎09-21-2018 12:09 - last edited on ‎09-23-2018 06:57 by Moderator Alum

‎09-21-2018 12:09 - last edited on ‎09-23-2018 06:57 by Moderator Alum

Hi,

 

My Fitbit randomly turned off today, was in my pocket at work and had 50% battery left. It’s only 1 week old. Charging or restarting is not working and my app can’t find my Fitbit to sync to... any other suggestions?

Thanks

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-21-2018 20:36

‎09-21-2018 20:36

Try a factory reset (settings app on the watch and scroll down to About). If that doesnt fix it you will need to return it to the store you bought it from or contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-23-2018 06:58

‎09-23-2018 06:58

Welcome to the Forums @EmilyTracy and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Were you able to turn on your watch?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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