help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa accuracy issue - My experience

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2020 13:26 - last edited on ‎09-08-2020 19:19 by Fitbit Moderator

‎09-07-2020 13:26 - last edited on ‎09-08-2020 19:19 by Fitbit Moderator

Just got a Versa after giving up on my 10th Surge. 1. I hate that the watch face is not always on. I keep thinking its dead. Also I went for a long run. I wear 2 watches. One my Versa the other my Garmin.

My Versa was fully charged at the start, I ran for 2.25 Hours and it died and deleted my data. Then I have to restart it and put in on the charger. I have to be able to see my data when I run, that is the reason I have a fitness watch. Also It read my heart rate insanely high, I know this is not true, per my perceived exertion . Also it read that I had run 1.5 miles more than my Garmin had me (also WRONG). When I choose ellipitical it always cuts off and does not record my workout. The TM run, isn't even close in miles, the calorie burn read is WAY low compared to the data screen of my machine. I hit the ellipitical at a high level, high RPM for 70 minutes. My TM is at least 45 minutes my Versa will say 300 calories.. Ugg very disappointed .

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-08-2020 19:18

‎09-08-2020 19:18

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes