Versa acting odd

[BeritK]

My versa won’t show the watch. It jumps between exercise and notifications. The buttons don’t work properly. If I get it back to showing the time at last, it jumps right back to exercise. Tips to what i can do to fix this?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @BeritK, it's nice to see you around! Thanks for reporting your Versa's behavior. 

I'd recommend to restart your device by following these steps. If the restart doesn't fix the issue, please try manually reboot your Versa. On your watch, open the Settings app > About > Shutdown > confirm the shutdown. To turn your watch back on, press the back button.

Give this a go and let me know the outcome. 

[BeritK]

Hello. 

Thank you for your help. I tried to reset my versa, but it did not help. It still jumped between notifications and exercise, and would not go back to showing the time. I tried to reset again, but it still didn’t help. I gave up and let it be, and after a while it went back to normal. It has been ok since. Berit

[MarreFitbit]

Hello there @BeritK, thanks for coming back and letting me know that your Versa is back to normal. 

Please don't hesitate to let me know if there's anything else I may do to assist you with. 

[BeckyP74]

I'm having the same issues as this person.  I've rebooted several times now.  To add to it, because the Versa is continually switching to either the message screen or the fitness app, the battery is running out very quickly.  I charged it this morning and it's already at 22%.  It used to last about 3-4 days.  Please help!

[Mary_Gillespie]

I'm having a VERY similar problem. My versa is jumping between screens, it's not tracking my steps or heart rate, and it's dying extremely quickly. Help! 

[BeritK]

Hi!
The tip I got was to reset the Versa. (Pressing and holding the bottom right tap and the left tap till the fitbit symbol shows). It didn’t help at first, but after two attempt and letting it rest for a while, it went back to normal.
I’m very happy with my Versa, but it’s no fun when the technology fails.

Good luck with your Versa!

Berit

Sendt fra min iPhone

[BeckyP74]

Hi Berit ~ thanks for responding.  I've done that multiple times now.  I even reinstalled the Fitbit app on my phone.  The versa is syncing but now I'm not receiving messages.  It doesn't appear to be switching apps like it was before but the battery is draining VERY quickly!!  Have you heard a fix for that issue?

[BeritK]

Hi.
Sorry. I think I was lucky since my versa went back to normal after a few restarts and some hours. Have you tried to let the battery die out completely? That was my plan; hoping the versa would get a real restart when I recharged it again after it had been completely dead....

Berit

Sendt fra min iPhone

[BeckyP74]

Hello ~ yes, that happens once a day now because the battery drains so
fast. I think it's time I call Fitbit. 😞 Thanks for your help and glad
yours is back to normal.

[MarreFitbit]

Welcome on board @BeckyP74! Thanks for the steps you've tried in order to solve the issues you've been experiencing with your Versa. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hey there @BeritK! I'm very glad to hear that your Versa started working again after the restart you performed.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[MelissaD1977]

Because it's being buggy I cannot shut it down by the phone itself.  It won't even let me enter any apps.  How else can I do a shut down?  Thanks