08-15-2019 04:59
08-15-2019 04:59
The last two nights, I have woke up with over 12,000 steps and over 110 active minutes!! I woke up with my Fitbit on in the middle of night with an extra 3,000 steps. I took it off, thinking maybe I am just having SUPER reckless sleep. I have hypersomnia Narcolepsy. But, even off my wrist, it had 11,800 at 7am, and 123 active minutes. It was not in use? I also have a charge 2. I just unpaired my charge 2 off my Fitbit account to see if it has anything to do with it? But, 2 days ago, my Fitbits both worked fine, and now both have crazy numbers, which is unfair in my challenges and inaccurate to my life! At this point, I can't trust my steps, active minutes, and possibly even heart rate. I don't know if it has to do with Charge 2 update, and both Fitbits syning off each other? Or just the versa? But took charge 2 off my account
08-20-2019
12:56
- last edited on
01-31-2025
11:21
by
MarreFitbit
08-20-2019
12:56
- last edited on
01-31-2025
11:21
by
MarreFitbit
@TRISHYGN Welcome! It's nice to have you on board! Sorry for the delay in my reply.
Let me help you with your Versa adding active minutes and steps.Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement. If your device isn't being subjected to movement then please restart it by following these instructions.
Let me know how it goes.
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