Versa and Ionic cannot be on the Same account

[susanmags]

I love the Ionic but the reviews said the Versa was a better fit for women. So I bought the Verge for everyday to work little dressier  and wanted the Ionic for the gym.   I already have the Charge 2 in case I forgot to charge my Ionic. I loaded the Verge but had to remove the Ionic so I can only have 1 watch on the account .  Fitbit can you fix this are you are loosing out on a whole group of customers, that can only buy one of the watches.      Probably  will send the Verge back since I can only have 1  and the Charger for the Verge is bigger than the watch so not as portable as the Ionic charger.   

Moderator edit: format

[DramaQueenDiva]

@KateFitbit, is there any word on this issue?

[KateFitbit]

@susanmags At this time, you can only have one Fitbit smartwatch on the same account, however, you can easily switch between two devices and your data will not be lost. If you have an Ionic and Versa, you will need to remove one before you can add the other. Currently, the best suggestion I have to get this changed to Please vote for this existing Feature Suggestion to potentially have this implemented in the future.

[BearingMan]

I currently use the Ionic and have really enjoyed it. When the Versa was announced I checked twice with customer service and was told that the Versa and Ionic could be set up to go to the SAME dashboard. I was not pleased when the set up said choose one or the other. I spoke to customer service and they said the prior individuals had given me bad information. Very disappointed. I sent the Versa back!!!

[N3vermore]

Same with the Blaze and Versa, cannot have them on the same account at the same time, causes the Versa to not sync.  I got that answer from Fitbit support.  NOT happy, as the Blaze had no issues, but the Versa did.