Versa asks me to unlock it with phone

[Silvauusna]

 Hello. i had a phone connected to versa and everything worked fine. now it happened so i did a factory reset on the phone and the fitbit app disappeared. now message versal on screen unlock with your phone. but i can't connect the phone to the watch because it doesn't show the pairing code. but beats unlock with your phone. how can i solve this problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Silvauusna, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it asks you to unlock it with your phone.

This usually happens when the PIN has been entered incorrectly 10 times. 

You can resolve it by doing this procedure: 

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

Keep me posted on the outcome.

[Silvauusna]

Thank you. It was helpful.

[JuanJoFitbit]

@Silvauusna, that's great news! By the way, I'm sorry for the late response. However, I'm so glad to hear that you were able to unlock your Fitbit Versa. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀