Versa back button not responding half the time

[beanddou]

Hi, I have been using my Versa since last year (lees than one year). However, I’ve noticed recently that the back button is no longer as sensitive as the other two side buttons on the right. More than half the time I have to press it in a certain way before I can get a response. Is the back button spoilt?

[LiliyaFitbit]

Welcome to the Fitbit Community @beanddou!

I appreciate your participation in the Forums and sharing the difficulty you're having with the back button on your Fitbit Versa not being as sensitive as the other two buttons. Some users find helpful to clean the button with a toothpick and canned air. I also recommend restarting your device by following these steps: How do I restart my Fitbit device?

Keep me posted on the outcome! 

[beanddou]

@LiliyaFitbit thanks for the advice! I have tried all three but my the back button is still not working as well. I really have a hard time trying to activate Fitbit Pay nowadays. Is there any other solution?

[LiliyaFitbit]

Hi @beanddou, thank you for your reply.

I appreciate your troubleshooting efforts. Since the issue persists, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox.

I'll be around if you need further assistance.