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Difficulties to set Fitbit Wallet

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‎07-02-2019 03:22 - last edited on ‎07-03-2019 17:09 by Fitbit Moderator

‎07-02-2019 03:22 - last edited on ‎07-03-2019 17:09 by Fitbit Moderator

Having had it working right up til yesterday, I woke up to find that (somehow) I'd locked myself out of my versa & had to reset my PIN & consequently had to re-register my card on my Wallet. HOWEVER, this is where the problems began - Ever since then it has REFUSED to get beyond the step where I put in my billing address (siting issues with contacting my bank which I KNOW wasn't the problem) and after going through the support forums here, I have uninstalled the app (Android Huawei P20 Pro) and reinstalled, reset my BT several times, it now gets no further than the "Connecting" swirly blue circle logo.....

 

I'm beginning to get just a little irritated!

 

Can ANYONE help me or am I, once again left with just customer support (This is now my second Versa in as many months!)

 

Moderator edit: updated subject for clarity

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‎07-03-2019 17:08 - edited ‎07-03-2019 17:10

‎07-03-2019 17:08 - edited ‎07-03-2019 17:10

It's great to see you in the Fitbit Community @loopyloopyloo. Sorry for the delayed response.

 

I regret to hear that you are having difficulties with the Fitbit Wallet. Thank you for the troubleshooting steps you've performed before contacting us and for the information provided. I would recommend performing a restart to your watch by following these steps. If this doesn't help, you can set up your Fitbit Versa as a replacement device by doing the following:

 

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If none of this gets you back on track, you can perform a factory reset by following the steps below, but keep in mind that your apps, stored data, personal information, credit and debit cards, and saved settings will be deleted from the device:

 

On your device, open the Settings app > About > Factory Reset or Clear User Data. 

 

If you have any question, please don't hesitate to contact us at any time.

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