help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa back button won't work, no heart tracking and battery short life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2020 04:38 - last edited on ‎12-17-2020 15:17 by

‎12-16-2020 04:38 - last edited on ‎12-17-2020 15:17 by

Hi there, I went swimming recently with my Fitbit versa on.  I had a neoprene glove on at the time and didn't spend too long in the water maybe 10 to 15 minutes. My fitbit stopped working altogether however I managed to eventually charge it after about 3 or four days and it came back to life.  However since then the battery wears down very quickly, most days the steps tracker won't work, there is no green light going on at the back, no heart tracker and the back button has stopped working.  Is my Fitbit dead???

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-17-2020 15:15 - edited ‎12-17-2020 15:16

‎12-17-2020 15:15 - edited ‎12-17-2020 15:16

Welcome to the Fitbit Community, @ferdy18.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts to resolve this. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes