help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery and HR issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2020 05:35 - last edited on ‎01-30-2020 10:11 by

‎01-29-2020 05:35 - last edited on ‎01-30-2020 10:11 by

My Fitbit is not staying charged longer than 24 hrs and the heartbeat icon on the face of the watch keeps flashing on and off. What can I do?

Thank you, 

 

 

Moderator edit: personal info removed and subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-30-2020 11:00 - edited ‎01-30-2020 11:01

‎01-30-2020 11:00 - edited ‎01-30-2020 11:01

Welcome to the Fitbit Community, @chickie20061. 

 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your watch not staying charged longer than 24 hours and the heart rate icon flashing on and off. I recommend restarting your watch by following the instructions from this help article: How do I restart my Fitbit device?

 

I also suggest double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. For more information about the heart rate tracking, please see this help article: How do I track my heart rate with my Fitbit device?

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes