Versa battery doesn’t hold charge

[Flacathy]

I have had this watch since Aug 21 2019. I have very little on, which is counter productive to what I got it for, and still the battery now lasts less than 2 days!  It syncs to my scale and phone, tracks steps, that’s it as you have indicated any functions decrease battery life,  I am not happy!

[DavideFitbit]

Hello @Flacathy, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about the trouble you've been having with the Versa not holding a charge for more than 2 days. 

The battery can last up to 2 days; because battery life is affected by use and other settings, actual results may vary. Before considering other options, please make sure that you've followed the steps provided in this article: Can I extend my Fitbit device's battery life?

In addition, try to perform a restart following the steps listed here, this has been useful for other users experiencing the same inconvenience. 

Please keep me posted on the outcome. 

[Flacathy]

I have now changed from an animated clock face.  I have followed all the directions to reduce battery drain.  I track only steps and heart rate which is the purpose I have this for.  I wanted it to do the other functions Fitbit alleges you can use it to track,  however you have instructed me basically to turn off most functions to get the Watch to work as Fitbit advertises.  The battery

still only lasts 48 hours at most which is not what the FitBit says the Versa will do.  This watch is not even 6 months old.    How should I proceed?

[DavideFitbit]

Hello @Flacathy, sorry for the late response. 

Thank you for your reply and for confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.