Versa battery drain and connection issues

[Mickeymild]

My fitbit versa is very slow to response and the battery is draining so fast. It keeps reset itself also i couldn't sync with my phone anymore. I tried to do factory reset 3 times but nothing happened. 

Moderator Edit: Clarified subject

[Mickeymild]

My versa working when plugged in. When i removed it, it’s showing fitbit logo only and couldn’t do anything with it. Try to reset, factory reset, update everything but still. 

[RicardoFitbit]

Hi @Mickeymild, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the battery of our Fitbit Versa was designed to last 5 days but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance and should fix the connection issues as well.

Let me know if further assistance is needed and if you have any additional questions.

[Mickeymild]

I did charge from the outlet through the wall. it seem like there is a
battery when i removed, but it was not functioning, it shown only fitbit
logo and if i left it throughout the night it would drained lots of
battery. When i charging it would reset automatically and it would function
like nothing happened. I've been using it not even 2 yrs.