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Versa Lite won't respond - Switching back and forth menu options

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‎11-12-2020 06:14 - last edited on ‎11-13-2020 14:11 by Fitbit Moderator

‎11-12-2020 06:14 - last edited on ‎11-13-2020 14:11 by Fitbit Moderator

My fitbit continues to switch back and forth between the options menu as well as the alarm menu, back to the options menu, and then to the running menu and it's all over the place. It will not respond to any of the swiping I do. I continue to reset it by holding the button down for about 10 seconds. It reboots and then continues to do the same thing. It also tells me the weather function isn't set up and needs the bluetooth to my phone turned on when it is. Is there another way to do a hard factory reset or is there some update that I'm missing that would help? This is the second Versa Lite I've had to replace and it's getting frustrating that these watches don't last longer than a year before it starts bugging out.

 

Moderator Edit: Clarified subject

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‎11-13-2020 14:11

‎11-13-2020 14:11

Hi @Jaypack78, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance via phone to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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