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Bitmoji won't connect with Versa

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‎11-11-2020 18:05 - last edited on ‎11-13-2020 14:05 by Fitbit Moderator

‎11-11-2020 18:05 - last edited on ‎11-13-2020 14:05 by Fitbit Moderator

Everything is installed correctly. Bitmoji and Snapchat are connected to my fitbit app. When I go to settings in the clock face, it says disconnected, waiting for connection, and nothing happens. I have tried everything. It was working fine until yesterday. 

 

Moderator Edit: Clarified subject

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‎11-13-2020 14:05

‎11-13-2020 14:05

Hello @Kkinney0219, welcome to the Community Forums. 

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To fix this, I recommend you to check and follow the steps that are specified on our help article: How do I install the Bitmoji clock face? and let me know if you still experience difficulties with this process. If so, please let me know which phone are you using with your Versa and when was the first time you experienced this situation to further investigate.

 

I'll be here if further assistance is needed. 

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