help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery drain quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2020 11:49 - last edited on ‎09-07-2020 13:52 by Fitbit Moderator

‎09-05-2020 11:49 - last edited on ‎09-07-2020 13:52 by Fitbit Moderator

Hi there. 

first time posting. 
I received my Fitbit Versa Special Edition yesterday. Was very happy with it. Was all set up and it wasn’t until last night I realised the battery wasn’t lasting. So charged it last night. Put it on early morning about 6. It was charged to 100% then reduced to 37 by 12pm 

 

so I charged it again At 12pm. For 2 hours. Up to 100%. Put it on and disabled all features which affect battery life. By 7pm The battery was completely dead. 

does it seem that this Fitbit is a dud? Had any one had any experience with this? I had only just bought it yesterday. 

also did you get given a refund or a replacement?

 

i will contact Fitbit later to tell them my findings and see what happens 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-05-2020 18:57

‎09-05-2020 18:57

This has happened to me over the last 2 months , have to charge it every night .  Today won’t turn on at all and the battery if fully charged not sure what is wrong . Just a black screen. 

Best Answer
0 Votes

‎09-06-2020 04:41

‎09-06-2020 04:41

So after I took a battery test. 

I turned off and disabled anything that would affect battery life. From being 100% charged. It lasted 5 hours and was completely out of charge. I contacted them back with this information. They said within their 2 year warrenty, I can have a replacement. 

but I hadn’t actually bought the product through them. I bought it on amazon so I couldn’t have a refund. 

we contacted Amazon and it was very simple. We got given a printable note to stick on the product once I’d boxed it off and awaiting collection for it to be sent back. Then we will receive a refund 

Best Answer
0 Votes

‎09-06-2020 15:52

In response to Jess2705

‎09-06-2020 15:52

Mine will not turn in at all and u know it’s only a year old so hopefully I’ll be able to be a new one . Thanks for the information.

Sent from my iPhone
Best Answer
0 Votes