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Versa battery draining and steps tracking issues

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‎06-01-2020 07:33 - last edited on ‎06-24-2020 05:58 by Fitbit Moderator

‎06-01-2020 07:33 - last edited on ‎06-24-2020 05:58 by Fitbit Moderator

my battery is draining so quickly. It doesn't hold a charge since the last firmware update. Also, the tracker is not recording my steps. It's stuck on zero, after my run, which is frustrating to say the least.

 

 

Moderator edit: updated subject for clarity

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‎06-24-2020 05:54

‎06-24-2020 05:54

Hi @FitTam, welcome to our Fitbit Community. Regarding the battery draining and steps tracking issues that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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