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Versa battery draining and touch screen issues

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‎12-02-2019 04:52 - last edited on ‎12-03-2019 07:06 by Fitbit Moderator

‎12-02-2019 04:52 - last edited on ‎12-03-2019 07:06 by Fitbit Moderator

So I purchased my fitbit in October of this year.

The first major issue I am having and it seems to be a common one is that my Versa2 battery life has decreased severely from the regular 4+ days to about 48 hours and finally the past 2 days, less than 24 hours.

I have read on the community that I should try to shut down my Versa. Which brings me to the second major issue. My touch screen is no longer working. It has done this for the past 3 weeks, however only from time to time. In the last 36 hours it has stopped working completely. And YES, I have tried changing the clock face but that does not help the problem either.

My husband purchased his versa 2 at the same time and everything is still working perfectly.

 

 

Moderator edit: updated subject for clarity

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‎12-03-2019 06:57

‎12-03-2019 06:57

@carmenschmidt, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the battery is draining fast and the touch screen stopped working. By the way, thank you for changing the clock face and turning off and on the watch before contacting our forums.

 

If you haven't done so, please try restarting your Versa as described in this help article. After this, check out if the touch screen issue gets fixed.

 

Regarding the battery draining issue, please follow the tips that are listed in this help page and monitor the battery's behavior during the next 24 hours.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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