Versa battery draining fast

[MsTabb]

My Versa Battery only lasting a few hours after upgrade and I have rebooted several times? Does anyone know what is going on, any advice? I have turned off blue tooth and location to try and save battery, but no luck, Thanks

Moderator editÑ updated subject for clarity

[SunsetRunner]

Hi @MsTabb , since restarting several times, did not solve your problem, call Customer Support. regards kuzibri

[JuanJoFitbit · Accepted solution]

@MsTabb welcome to our Fitbit Community! If you haven't contacted our Support team as @SunsetRunner advised, I'd like to follow up and help you with the battery draining issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your watch. After this, monitor your Versa for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[MsTabb]

Thanks for following up. I contacted Fitbit support team and they are sending me a replacement for free, as he did some quality checks and confirm the issue. 

[JuanJoFitbit]

@MsTabb I'm sorry for the late response. However, I'm so glad to hear that a solution was provided and you will be back on track with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[MsTabb]

Good Day, 

I have had my replacement Fitbit Versa for less than 4 months and it has already stopped working, screen is black, customer service could not help or give me a reason, but offered me a discount...for another refurbished Versa that will stop working in another 4-6 months. This is really not fair and I am tired of buying fitbits. I have had 5 different fitbits over the course of 3 years...something is truly wrong here. 

Have a great day,

Moderator edit: removed personal info

[JuanJoFitbit]

@MsTabb, I apologize for the delayed response.

I'm also sorry to hear that your Fitbit Versa is no longer under warranty. I totally understand how you feel about this and we really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.