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Versa battery draining fast

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‎04-18-2019 05:42 - last edited on ‎04-22-2019 11:25 by Fitbit Moderator

‎04-18-2019 05:42 - last edited on ‎04-22-2019 11:25 by Fitbit Moderator

The settings on my Versa have not been changed since the first day I strapped it on.

the battery lasted four days and now only last barely one.

i have not changed any settings since.

 

 

Moderator edit: updated subject for clarity

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‎04-18-2019 06:40

‎04-18-2019 06:40

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower button together untill you see the Fitbit logo and release the buttons. See if that solves your battery problem. When it does not, contact Customer Support and ask for a battery test.  

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3 REPLIES 3

‎04-18-2019 06:40

‎04-18-2019 06:40

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower button together untill you see the Fitbit logo and release the buttons. See if that solves your battery problem. When it does not, contact Customer Support and ask for a battery test.  

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‎04-19-2019 05:28

In response to SunsetRunner

‎04-19-2019 05:28

That did not solve. I am calling customer support today.

thank you for the advice 

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‎04-22-2019 11:24

In response to Casifit

‎04-22-2019 11:24

@Casifit It's great to see you in our Fitbit Community! I'm sorry for the late response. However, regarding the battery issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they'll contact you via email soon in order to follow and assist you accordingly.

 

Thank you for your help @SunsetRunner!

 

I'll be around if you have any doubts! 😀

JuanJo | Community Moderator

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