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Versa battery draining fast

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‎09-22-2019 05:48 - last edited on ‎09-24-2019 09:08 by Fitbit Moderator

‎09-22-2019 05:48 - last edited on ‎09-24-2019 09:08 by Fitbit Moderator

I bought my first Versa in March 2018. It did not make it ten months and the battery started draining quickly (not making it a day). Fitbit sent me a replacement. This one was great until this week's firmware update. Now, I cannot make it 6 hours without completely draining my battery. All Fitbit will do is offer a 25% discount. I have invested over $400 in chargers, bands, etc. for my Versa. I really believe these firmware updates are a means for Fitbit to kill batteries to get people to be forced into buying new ones. I would love a contact name and number other than the support boards, so I can voice my concerns to management. This is a sham.

 

 

Moderator edit: updated subject for clarity

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‎09-22-2019 07:00

‎09-22-2019 07:00

Hi @Khayes31,

 

You can always contact Support here.  I do not have any names for you, but all the contact information for Fitbit should be listed on that page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-24-2019 09:07

In response to DramaQueenDiva

‎09-24-2019 09:07

@Khayes31 welcome to our Fitbit Community! By the way, I'm sorry for the late response. I'm also sorry to hear that your Versa experienced battery issues and it's no longer under warranty.

 

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

Thank you for your help @DramaQueenDiva.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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