Versa set up

[LissaVentura]

My versa stopped to sync and to try fixed I removed my Versa from my account to try set up again.

Now I have a problem to set up and I tried all troubleshooting (all suggested on Fitbit website) but after to receive the 4 code then it goes back to the setup a device. Also, I did a new download from the app but still doing the same. 

I am really upset because when I contact the Fitbit support the technical was not able to resolve my problem and the Fitbit suspended the Versa (they offered a replacement with a different color that I do not like). 

Someone had this problem? any suggestion to try to fix this or advice to negotiate with Fitbit? 

[Rich_Laue]

Please, please, include the type of phone when asking about a phone issue. 

Removing a Fitbit tracker from your Fitbit account when a tracker will not sync is the best way to add more problems since it simply tells Fitbit that you do not want to use the tracker anymore. 

We still need to fix the sync issue and maybe then we will be able to setup the tracker. 

Did you remove the Fitbit app, restart the phone to clean up memory, then installed a fresh copy of Fitbit? 

[LissaVentura]

My phone is LG K30 and was working before, I try to connect also with Samsung S9 and I had the same problem. 

Thank you for your suggestion I tried yesterday with my cell phone(LG K30) but I had the same problem.