Versa battery draining

[Jayelo]

I’ve had good battery usage from the day I bought it (on the release day). This past week, I’ve noticed a significant amount being drained throughout the day. For starters, my battery could never hold a 100% charge. No matter how long I charge it, as soon as I take if off the cradle, it goes to 99%. But I lose up to 15-20% a day with a long of playing and syncing and exercise use on it. Overnight I would lose 5% every time. So it was good.

This past week, it has been draining about 1-2% every hour. I lost 10% overnight and now it 20%. I’ve changed nothing on my Versa. I do play on it a lot less so my battery should not be draining at this rate. With this rate, my Versa is gonna last 2 days ... maybe barely 3 days. If this keeps up, I’m gonna have to return it or exchange it. I’ve restarted it. I’m not gonna take off or turn off apps because I’ve don't nothing different from before to cause battery drainage.

Anyone else has this issue?

Moderator edit: subject for clarity

[SunsetRunner]

I am with support. I am sure they will find a solution or they going to
lose a lot of business.

[LaLunaLavanda]

I'm having the same problem. I love the light weight of the versa. I charged it to 100% and two hours later it shut off!! I have none of the notifications on just so I can save the battery. I am so disappointed I traded in my charge hr for this. I guess they traded the heave strong battery for a light weak one. Smh

[SunsetRunner]

I broke down and was not ready to  wait to go thru customer support and go thru the same thing again.

i exchanged my watch... i will test it tonight with the new one.. if the battery does the same. I will return it and start looking at something else or go back to my charge 2.. 

[LaLunaLavanda]

Yea
I called them
I'm going to send it back and hope it works out. Best of luck 2 u

[SunsetRunner]

I replaced mine already.. went to store and did an exchange

now.. 2 hours ago.. i started to wear it.. 

i have lost 1% on the battery so far so it was a defective watch..

i was not ready to wait 2 more days before tech support contacts me.. then a few more days after that.

I am really happy with it now

[AlejandraFitbit]

Hey @SunsetRunner, @LaLunaLavanda and @Roxannsimard20, thanks for the information and participation.

I was able to see here that some of you have contacted our support team and would like to know if you received a solution from them? For the ones that haven't contacted them, what steps have you tried to fix this?

Hope to hear from you soon. 

[SunsetRunner]

Hello Alejandra

For me, i had turn off what i was not using. I reset the watch and was monitoring. i was one of the lucky one.. i guess.. my watch would last about 10 hours before it was completely dead. I had a service support ticket but it was all too slow. I went to store and exchange my watch for another one. I am glad to report that from 7 pm last night to 7 am this morning. I have used 11% on the new watch.
So definitely a problem with the old one.
My big problem now is that i think the store wanted to try to resale the watch. I told them not to and send it back as it is not holding a charge. Not sure if they will or not.. 
There is no sense of getting another person frustrated like i was.
Anyway.. on the new watch i even have a non fitbit clock face with a lot of data on it.
I still have the keep alive all day.. off.. but i will turn it on and see. for me. i am happy if i get 3 plus day of charge to keep the watch sync by itself. 
perly

I love the watch.. and i am happy i exchange it as it is now working properly

[Mothrasue]

This is disconcerting.  I went to bed with “medium” (yellow) battery and work up to a completely dead Fitbit.  It turned off somewhere around 2am because that’s when my sleep tracking ended.  I went to bed near midnight and the battery was ok then so that’s not great it happened in only two hours.  I’m hoping it’s because I added a few new apps before bed and didn’t really check them— maybe they did something weird.  I removed them and it’s charging so we’ll see.

I’ve been generally concerned about battery life and normally charge it a half hour or hour about every day but I didn’t charge it at all yesterday.  Hopefully I don’t just have the equivalent of one day of battery life.  I’m afraid to find out because otherwise this is working great and I’d hate to lose it!  😕

[anhkick]

Did share the 2 identical issue with you Jayelo:

- Battery was good until the latest firmware update.

- and, my battery could never hold a 100% charge. No matter how long I charge it, as soon as I take if off the cradle, it goes to 99%.

Contacted Fitbit team, they ask me to make a drain test, I submitted them the result and waiting for their conclusion, nonetheless the battery could not last more than 1 day.

[Jayelo]

@anhkick I exchanged my Fitbit for another on and that one so I’ll doesnt hold a %100 charg. As soon as I take it off the charger it will drop to 99%. So that happens with both Versas that I have. But I am getting pretty good battery usage. It definitely should last longer than a day. I would probably exchange or return it. 

[SunsetRunner]

Update on the exchanged Fitbit

Fully charged battery

24 hours later i am at 78% so i used 22% which would be 4 plus days

Very happy with the exchanged fitbit..everything is default except all day sync..which is off

and i have a high stats clock face.. 

[dividedbyzach]

Update #2

I switched back to the "Layers" clock face, which seems to be an official Fitbit clock face.

Versa was at 100% at 7am and is still at 92% at 430pm after using all day.

I think the 2nd party clock faces must be the issue causing poor battery life.

Will report back if anything changes.

[LaLunaLavanda]

That's awesome. I mailed mine back, waiting for a new one. so hopefully
the next one will be better. 🤞🏾

[Suikoden]

Identical issue.  Garbage battery life after latest update. From 3-4 days to 1 day max. Everything turned off and on low.

[dividedbyzach]

Try reinstalling a fitbit clock face and see if that helps. That totally fixed my problem.

[tro1017]

Me too! It doesnt last a day. I changed the face and stll draining a lot. Within 10 mins of full charge battery level went down to 80%+.  Been happeing for the last week. 

[Tom_MH]

I'm in the same boat, Tro1017.

Taken off charge this morning at 7am - already down to 82%. Prior to this weekend, it was lasting a good 3 / 4 days 😞

I'm using a fitbit supplied watchface, completed the factory reset, completed a couple of restarts, but it's still draining. I guess I'll be taking it back for a replacement. 

[AD1971]

Sorry to hear that! Sounds like you guys got a defective Versa. That's definitely not normal. One thing I can suggest before you try anything else is to do a restart (if you haven't done so already). Also, change your clock face and experiment with different ones - some can cause the battery to drain much faster than the norm. If you've already tried those things, please contact Fitbit support and request a replacement if nothing else can rectify the issue. 

I charged my Versa yesterday at 10 a.m., took it off the charger, wore it all day, played with some apps (quite a bit actually), and still had 92 percent charge at 10 p.m. 

[Tom_MH]

Whoops, I forgot to post an update on my post. I messaged Fitbit over FB messenger, after a bit of a chat about "diagnostics" they agreed that it was faulty. A few days later I had a replacement device - couldn't fault the service to be honest. 

So far, the battery is brilliant. Easily getting around 3/4 days out of it.