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Versa battery draining

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‎05-14-2019 07:49 - last edited on ‎05-16-2019 10:08 by Moderator Alum

‎05-14-2019 07:49 - last edited on ‎05-16-2019 10:08 by Moderator Alum

I tried the reset and it did not help, I only have 1 alarm and have turned off reminders to move, I don't have any music on it either.

 

 

Moderator edit: subject for clarity

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‎05-14-2019 11:05

‎05-14-2019 11:05

My Versa is having the same issues, so I understand. I would do a live chat with Customer Service to get it cleared up, because they have a 1 year warranty on it, so if you have had for less than 45 days you can get a refund. Or if you have had it for more, you can get a replacement Versa.

Hope that Helps!

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‎05-16-2019 10:09

‎05-16-2019 10:09

Welcome to the Community @juliapo and @rkitten thanks for the help.

 

I appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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