Versa battery draining

[Hiker11]

I received my versa as a gift less than 5 months ago. About a month ago the battery started draining fast and would only last 24 hours. I performed all the suggestions on fitbit community and nothing worked so I contacted fitbit through chat. David sent me more suggestions via email. I followed all suggestions to no avail and sent numerous (4) emails with no response. I then called customer service and I was on the phone for 25 minutes explaining my problem and was told my versa was already replaced so they cannot replace again. I explained the replaced versa was my husbands fitbit (his lasted only 2 months and would not charge or turn on) I gave my husbands email and it was realized this was true. I sent my info via email to receive a replacement and I then got an email stating I will not get a replacement because my versa has already been replaced. I responded to email and have not heard anything. The time I have spent trying to replace my defective versa has made me so angry and I suggest no one purchase a fitbit.

[JuanJoFitbit]

Hi @Hiker11, it's great to see you in our Fitbit Community! I'm sorry to hear about the battery draining issue that your Fitbit Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I totally understand how you feel about this and your feedback if greatly appreciated since this helps us to keep improving.

I'll be around if any question arises.

[Hiker11]

Yes it took many phone calls and chats from April 30th till about 2 weeks ago. Fitbit finally agreed I had a problem and sent me a replacement. Thank you!

Sent from my iPhone

[JuanJoFitbit]

Hi @Hiker11, thank you for getting back and providing your feedback. I'm glad to hear that a replacement unit was provided and you are back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀