Versa battery drains fast

[Shanesmama12]

My Fitbit versa was replaced less than a year ago and I am unable to wear it for a while day as the battery drains so quickly. I also find it glitching, going to the black screen with the Fitbit logo and not synching ...

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Shanesmama12, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the battery drains fast and the screen is glitching. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch
6. Try the tips listed in this help article in order to improve the battery life of your Fitbit Versa
7. Regarding the syncing issue, follow the troubleshooting steps included in this help page

Finally, monitor your watch for the next 24 hours and see if the issues get fixed.