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Versa battery is draining quickly

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‎08-26-2021 07:33 - last edited on ‎08-26-2021 08:56 by Fitbit Moderator

‎08-26-2021 07:33 - last edited on ‎08-26-2021 08:56 by Fitbit Moderator

So disappointed in this product! I have done everything to prolong the 4 hour battery life. I’ve done everything mentioned in every article including having a chat with support that was a total waste of 45 minutes. I just plugged in to charge for the morning. It’s only been plugged in for an hour. It’s hot as hell, black screen, and won’t turn on. Does this mean it’s officially dead? 

 

 

Moderator Edit: Clarified subject

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‎08-26-2021 08:59 - edited ‎02-24-2024 10:54

‎08-26-2021 08:59 - edited ‎02-24-2024 10:54

Hi there, @Tsamons1029. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that your chat got disconnected before our Support Team was able to provide a resolution to your issue. With that being said, I'd recommend to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎08-26-2021 10:33

In response to MarreFitbit

‎08-26-2021 10:33

we were disconnected because he told me to reboot my phone. I tried calling this morning but was on hold for 45 minutes. I’ll try chat again.

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‎08-26-2021 10:41 - edited ‎08-19-2023 07:31

In response to Tsamons1029

‎08-26-2021 10:41 - edited ‎08-19-2023 07:31

@Tsamons1029 We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Let me know if you have any troubles using the chat channel. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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