Versa battery is draining within hours

[slrun]

My Versa battery usually lasted a few days. Now, I’m barely getting 12 hours. Charged to 100%, it’s down to 50% within 2 hours. 

I’ve only got a Fitbit clock face and I’ve turned off all notifications - it’s just acting as a watch on my wrist. I’ve tried a soft reset and there are no updates waiting. Its coming up to 4 years old but this has only just started happening. Any suggestions. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @slrun. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

To better assist you, please make sure you've followed all tips and recommendations provided here Can I extend my Fitbit device's battery life? 

If your watch's battery keeps draining drastically in the next couple of days, let me know so I can continue assisting you. 

[slrun]

hi, I have checked through that list. Since taking it off charge this morning, it has dropped 10% in 15 minutes. I’ve also noticed it’s stopped tracking my heart rate for the last couple of weeks and there is no green light coming on on the back. I followed advice on cleaning the sensors, but still not. 
Next steps ? 

[MarreFitbit]

@slrun I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂