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Versa battery issues

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‎05-05-2020 08:21 - last edited on ‎05-18-2020 04:51 by Fitbit Moderator

‎05-05-2020 08:21 - last edited on ‎05-18-2020 04:51 by Fitbit Moderator

I am having an issue with my Versa battery. I received my Versa on December 30, 2019, as a gift from my children. My husband also received a Versa. His watch would not charge at all after 2 months. Customer Service sent a new watch. Now 4 months after receiving my watch, it does not hold a charge longer than 24 hours. I did everything asked to remedy this problem on my own but nothing worked. It’s been 5 days and I haven’t heard back from FitBit customer service. I have to assume everyone has a problem with the Versa style watch related to battery. It is very frustrating as this item is very expensive to last only a short time.  I am very unhappy with this product.

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 04:51

‎05-18-2020 04:51

Hi @Hiker11, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear about the battery issues that your Fitbit Versa has experienced. I totally understand how you feel about this. We really appreciate your feedback since this helps us to keep improving.

 

I was able to get in touch with our Support team and was told that they will reply to your last email soon in order to follow up and proceed accordingly. Please keep an eye on your email inbox.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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