Versa battery issues

[silvermistrocks]

I just updated my Fitbit to enable to new tracker feature (6/20/2020), updated it maybe last night. My Fitbit Versa worked all of last night and up until roughly 11 am when I put it on the charger. It was at 30% (give or take) when I started charging it. When I took it off of the charger, the Fitbit was very warm and not wanting to turn on. No lights on the back, or vibrations or anything with the screen. 

I tried a regular reset (holding down the two buttons), for roughly 5 minutes and nothing appeared. 

I tried doing a factory reset (holding all 3 buttons), again for roughly 5 minutes, and still no logos or screen changes or lights. 

I have also tried to clean the back of the Versa, and the metal charging bit,  and put it back on the charger, but nothing changed. Can anyone help me?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @silvermistrocks, it's great to see you in our Fitbit Community. I'm sorry to hear about the charging and battery issues that your Fitbit Versa experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀