Versa unresponsive screen issue

[quinn_starr]

I noticed my watchface displaying only the logo today while I was at work, and then it would sometimes show the time, then go back to the logo. When I got home it was not displaying anything or responding to buttons, so I put it in rice as I had washed quite a few dishes at work and maybe it got wet somewhere it should not have?

I don't know how to tell what's wrong with it to report anything in particular. I tried putting it on the charge port, also, but it did not light up, only started getting really warm-- so I've taken it off the port and back into the rice. I also don't know if I'm still under warranty, or if it could even be replaced if it is water damage as I feel that'd somehow be my fault.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @quinn_starr, it's great to see you in our Fitbit Community. I'm sorry about the unresponsive screen issue that your Fitbit Versa experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀