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Versa's active minutes disappearing

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‎06-25-2020 08:18 - last edited on ‎08-18-2020 05:06 by Fitbit Moderator

‎06-25-2020 08:18 - last edited on ‎08-18-2020 05:06 by Fitbit Moderator

For two days my active minutes have disappeared on my Versa when I sync.  I have reset and updated my app. Still nothing.  They have shown during an activity but the moment I sync they are gone.  Any help would be appreciated!

 

 

Moderator edit: updated subject for clarity

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‎08-18-2020 05:05

‎08-18-2020 05:05

Hi @HeyKittyRunner, welcome to our Fitbit Community! Regarding the lost active minutes issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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