Versa battery issues

[TusharVaidya]

My versa is just 1 yr old. It shows 99% charge when plugged in a charger and also syncs with the phone app, but as soon as it is plugged out from the charger it goes blank.

This problem happened suddenly 6 days ago. I have tried to update, factory reset and restart the device but the status is the same. Please help

Moderator edit: updated subject for clarity

[MarciM]

Hi @TusharVaidya  I'm sorry to hear you are having an issue with your Versa. It sounds like you have already tried everything I would suggest to you. At this point it might be best for you to contact customer service HERE to see if they have a solution for you. 

[JuanJoFitbit]

@TusharVaidya It's great to see you in our Fitbit Community. Regarding the battery issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please let me know if you restarted your Versa as described in this help article.

Thank you so much for your help @MarciM.

See you later.

[TusharVaidya]

Hi, 

I have restarted the versa with option in setting (in settings when i touch "about" it gives an option to restart. The device restarts while it is plugged in the charger.

However as soon as i pull it out of the charger to press the hard button to restart, it goes black and does not respond 

Even after the restart with the soft button the issue is same

[JuanJoFitbit]

@TusharVaidya Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.