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Versa battery issues

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‎08-07-2021 08:45 - last edited on ‎08-07-2021 14:33 by Fitbit Moderator

‎08-07-2021 08:45 - last edited on ‎08-07-2021 14:33 by Fitbit Moderator

I have the Fitbit Versa (Peach/Rose Gold) it won’t turn on, reset and it gets hot when I try to charge it? Is it a battery issue, I tried cleaning it with suggested methods, letting it cool and then charge. I bought it a while back before this pandemic at Macy’s. Normally the logo would show up whether it was charging or updating but now it’s a black screen. Underneath the sensor  the lights seems to be red when it’s usually green. 

 

Moderator Edit: Clarified subject

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‎08-07-2021 14:33 - edited ‎11-09-2023 10:54

‎08-07-2021 14:33 - edited ‎11-09-2023 10:54

Hi there, @MorganLeFaye. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I understand where your concern is coming from. 

Since your Versa is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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