Versa battery life feedback

[Nivo]

I share the frustration that many Versa customers are experiencing.

Suddenly, my Versa is not holding charge and shuts down. I charged it to 100% about 18 hours ago, now I have already had the low charge warning and it has just shut down completely. This has been happening for a couple of days now, and the device used to hold charge for 3 or 4 days before a battery warning.

If anyone from Fitbit is interested in their customers, then please investigate this properly.

Please don't ask me to turn off features, notifications etc - this can't be the issue because I've had the current settings since I received the device in may 2018, but the problem has only recently become apparent.

The only recent change is that I downloaded the Bitmoji clock - I'm going to change this later (after charging the device AGAIN) to see if it makes a difference.

Many customers are complaining about this and all I can see are lame responses from Fitbit – please listen to the people that provide your revenue and respond appropriately.

Moderator edit: subject for clarity

[VersaBattery]

Wholeheartedly!!!!!!  The battery in the Fitbit Versa is completely and totally unacceptable.  It makes me furious and sickened that this much money was spent on something that is entirely and completely unacceptable.

[Nivo]

Thanks for your support on this topic. I hope more people join in to put pressure on Fitbit for a solution!

[yestachin]

I am having the same problem. As soon as hit 12,000 steps my Versa dies and it was charged at 100%.

[RLSelin]

I got a FitBit Versa about 10 months ago and it was working great. About a month ago I started noticing that within a few hours the battery was draining. I used the two button restart and it would say 80% or 90% battery but then within a short period of time it would go off again. I was sent a replacement which I got yesterday. I set it up and then made sure it was at 100% and put it on before I went to sleep last night. 12 hours or so later it was dead. I used the two button restart and it said the battery was at 0.00%. I am using an android and have it set to All Day Sync. I just got this replacement yesterday.

[Ladydi263]

My Fitbit was working great until I downloaded the Bitmoji clock face. I thought it was such a great idea, and was sharing with my friends. It is sad that Fitbit would encourage us to use those clock face, knowing that it would diminish the batter by such a significant amount. Sadly, I am going to have to remove the clock face, and hope that it hasn't caused permanent damage to my battery life. At least I am still within my 12 months, so if it is permanently effected I will most certainly be using my warranty.

[MamaPerch]

I just started having the same issue!!!! I charged it every 3-4 days since Christmas and no issues. Al of a sudden, it won’t hold a charge. I even charged it after I got home from the gym and put it on to sleep and when I got up it was already down to 30% percent!!!!!!! For sleeping????? Please find a solution to this problem!!!

[Kallum]

I’m having the same issues my Versa was cured to 100% last night and ran out by the time I woke up. lucky I did wake up as I usually use the watch to wake me. I’ve only had the watch for about a month and the battery issues only started a few days ago not long after I stated The Bitmoji add on. 

[Stayc7]

I’m having the exact same problem 😡

[Christina5584]

Yes! I charged my Versace yesterday night and it was dead by the time I got home @ 5 pm on 4/17. I have no notifications coming in no apps running and it still died. Can someone help me??? Thanks!!

[LiliyaFitbit]

Hello @Nivo, @VersaBattery, @yestachin, @Ladydi263, @MamaPerch, @Kallum, @Stayc7 and @Christina5584 welcome to Fitbit Community. I appreciate your participation in the Forums and for sharing your experience with the Versa's battery behavior. @RLSelin thanks for joining the conversation. 

@Nivo I appreciate your efforts to resolve this and your feedback, we're constantly working on improving our devices and user experiences. Let me know if changing the Bitmoji clock face helps as @Ladydi263 mentioned it could be the reason. For complete troubleshooting tips please see here .  

@Ladydi263 thanks for sharing your experience and I hope you keep enjoying your device without any problems. 

@MamaPerch I appreciate providing the details and would like to confirm if you've tried the troubleshooting tips mentioned above. Let me know the outcome. 

@RLSelin, @Kallum, @Stayc7, @VersaBattery, @yestachin I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox.

@Christina5584 I've confirmed that you have been in touch with Customer Support and recommend to keep working with them as they will do their best to help you. 

I'll be around if you need further assistance.

[kshuds]

Same thing is happening to my Fitbit.  Sadly, I will have to remove Bitmoji in hopes for a fix to the battery life.

[Nivo]

I changed my clock away from bitmoji and the battery life went back to normal immediately.

I hope the bug that causes this can be fixed. I'll move back to the bitmoji clock again and see what happens

[LiliyaFitbit]

Welcome to the forums @kshuds ! It's great to see you around @Nivo ! I am sorry for the delayed response.

@kshuds thank you for sharing your experience with the battery life on your Versa. I appreciate your efforts to resolve this by removing the Bitmoji clock face. 

@Nivo thank you for sharing your solution. I appreciate your feedback since this helps us to keep improving.

Keep me posted on the outcome!

[Tita1]

We are having the same trouble with our versas. We just go them in December. 

[Datsmom]

I have just started to have the same issues with battery life where previously was going a good 4 days without having to charge and now I am lucky to get a full days use out the charge. This is very frustrating as I had purchased the vista because of the good battery life that people were getting.

[Bri2016]

This happened to me as well. Got mine at Christmas and it was fine until about a month ago. It has gotten much worse. I charged it last night then by 11 this morning was at 50%. I charged it again and it is back to 50%. I usually use it for my alarm and am afraid to do so anymore because it will die during the night. No settings or clock face was changed since the battery was holding a charge. 

[yestachin]

I tried everything and it was still not holding a charge. Luckily my husband bought mine from Costco. I was so unhappy and felt that the long charge was false advertisement. I had to return it and get a full refund. I bought the Charge 3.

[Kleigh07]

Unfortunately I am now experiencing the same! I could get anywhere from 3-5days life from my Versa! I cannot even keep it on 24hrs now. It died 2 nights in a row, so yesterday I charged it completely, took it off charge at 12:18pm, it died this morning around 9:30am. Not even 24hrs on a full charge! 

I purchased it in January as my bday present! I’m extremely disappointed 😔 

[asaund4550]

I too have experienced slowed battery life.  It has been gradual, but after downloading the Bitmoji app, it was more evident.  I plan to call customer service to see what can be done.  I’ve tried to re-set the Bersa to no avail.  I believe my warranty ended mid-April this year.  If Fitbit Customer Service is not willing to do anything about this problem, my next investment will be in an Apple Watch.  I will not spend this amount of money to potentially have the same thing happen.